Refund policy
Refund & Return Policy
Last updated: June 2026
30-Day Money-Back Guarantee
Not happy with your Lami-TAG? No problem. Contact us within 30 days of delivery, complete a quick troubleshooting step, and if it's still not right, return it for a full refund.
Risk-free. Hassle-free. Confidence guaranteed.
Health Device Hygiene For the safety of all equines, devices that have been used on an animal must be returned in a cleaned condition. We reserve the right to refuse refunds on devices returned in an unsanitary state.
Faulty or Defective Devices If your Lami-TAG arrives damaged or develops a fault, contact us within 14 days of noticing the issue. We'll arrange a replacement or full refund at no cost to you.
App Compatibility Issues Before initiating a return for connectivity or app issues, please contact our support team, most problems can be resolved remotely for both Android and iPhone users.
How to Request a Refund Email us at [your support email] with your order number and reason for return. We'll respond within 2 business days with next steps, including the troubleshooting check.
Refund Processing Once your return is received and inspected, refunds will be processed to your original payment method within 5–10 business days.
Return Shipping Costs
- Faulty or incorrect items: we cover return shipping.
- Change-of-mind returns: customer is responsible for return shipping costs.